Actively participated in team activities, including patching, daily checks, and system rollouts, ensuring smooth operations and minimizing downtime.

Contributed to the successful delivery of a Cloud VDI solution to over 350 end users as part of a global rollout initiative.

Provided comprehensive support to 350+ staff members, resolving technical issues promptly and efficiently to minimize disruptions.

Collaborated closely with regional colleagues as part of a collaborative support group, fostering effective communication and knowledge sharing.

Assisted in implementing and maintaining system updates and patches, ensuring a secure and up-to-date IT infrastructure.

Conducted daily system checks to proactively identify and resolve potential issues, minimizing downtime and improving overall system reliability.

Worked closely with end users to deliver Cloud VDI solutions, providing training and support to ensure seamless adoption and optimal user experience.

Documented technical procedures, created user guides, and generated reports, enhancing knowledge sharing and ensuring efficient troubleshooting processes.

Actively contributed to the success of system rollouts, ensuring timely and accurate deployment while adhering to quality standards.

Provided exceptional customer service, effectively communicating technical information to non-technical users and ensuring high levels of user satisfaction.

Collaborated with a team of 17 developers to architect and develop a cutting-edge React web application, ensuring efficient project delivery and adherence to best practices.

Engineered and implemented high-quality components, assets, pages, and objects in the React application, resulting in a seamless and intuitive user experience.

Conducted thorough testing using Jest, ensuring the reliability and stability of the developed components and features.

Utilized Slack as a streamlined communication channel, facilitating efficient collaboration and knowledge sharing among a team of Wise Cities employees.

Managed project progress meticulously using Notion, ensuring a seamless workflow, timely delivery, and effective task management.

Utilized Figma to create captivating and user-friendly UX/UI designs, enhancing the overall visual appeal and usability of the web application.

Orchestrated the development of a robust React front end integrated with a dynamic Firebase back end, enabling seamless data storage and retrieval.

Leveraged Yarn command line for effective dependency management, ensuring optimal performance and maintaining version control throughout the project.

Collaborated closely with designers, back-end developers, and stakeholders to ensure the successful integration of front-end components with the overall application architecture.

Demonstrated proficiency in React, JavaScript, and other relevant technologies, contributing to the overall success of the project and delivering a high-quality end product.

Developed and executed successful digital marketing strategies as a strategist with a strong foundation in graphical artistry.

Created visually captivating ad designs that effectively communicated brand messages and engaged target audiences.

Utilized expert knowledge of design principles and industry trends to craft compelling Facebook ads that drove customer click-through rates (CTRs) and increased brand visibility.

Managed a monthly ad budget of $10,000 on Facebook, ensuring efficient allocation and optimization of resources to achieve maximum ROI.

Conducted in-depth market research and analysis to identify target audience demographics, interests, and behaviors, informing ad targeting strategies and optimizing campaign performance.

Employed A/B testing methodologies to continually refine ad creatives, copy, and targeting parameters, resulting in improved CTRs and conversion rates.

Monitored campaign performance metrics and analytics to track key performance indicators (KPIs) such as CTRs, engagement rates, and conversions, making data-driven adjustments to optimize campaign success.

Implemented advanced audience segmentation and retargeting strategies to maximize ad reach, engagement, and conversion opportunities.

Collaborated with cross-functional teams, including copywriters, designers, and campaign managers, to align ad visuals and messaging with overall marketing objectives.